Santa’s Out on Vacation — But Our Families Still Need a Little Magic!June 4, 2025·By Ella Portwood
Thank you for participating in our survey. As a former family of RMHCA, your feedback is important to us, and we value your opinion. By completing this survey, you are helping us continue to provide the best experience possible for every guest’s stay. All information collected will remain confidential. The Ronald McDonald House Facility and ServicesFor each item below, please select the word that best describes your experience at the Ronald McDonald House.Comfort and cleanliness of your room Excellent Good Average Fair Poor Kitchen & equipment needed to make your own meals Excellent Good Average Fair Poor Laundry Room Excellent Good Average Fair Poor Helpfulness and friendliness of the staff Excellent Good Average Fair Poor Play Areas Excellent Good Average Fair Poor Outdoor Areas Excellent Good Average Fair Poor House Activities (Art Cart, Bingo, etc.) Excellent Good Average Fair Poor Location to Hospital Facility Excellent Good Average Fair Poor Did you experience any maintenance issues? Yes No Did we respond to your request accordingly? Yes No N/A Was the issue resolved? Yes No N/A Please share with us any services you wish had been offered during your stay at the Ronald McDonald House.The Ronald McDonald House Guidelines and ProceduresFor each item below, please select the word that best describes your experience at the Ronald McDonald House.Check-in experience Excellent Good Average Fair Poor Check-out experience Excellent Good Average Fair Poor Explanation of House guidelines and policies Excellent Good Average Fair Poor House Tour Excellent Good Average Fair Poor We welcome anything you would like us to know about your experience with the staff, services, and facility of Ronald McDonald House.The Ronald McDonald House ImpactFor each item below, please select the word that best describes your experience at the Ronald McDonald House.Because of RMH I was able to maintain my well-being while my child received care. Agree Neutral Disagree Staying at RMH helped save my family money on lodging and other necessities. Agree Neutral Disagree Access to a hot meal every day helped to alleviate additional stress during my stay at RMH as a guest family. Agree Neutral Disagree The prepared meals were flavorful and delicious. Agree Neutral Disagree The prepared meals were well-balanced and healthy. Agree Neutral Disagree There was plenty of food for all families present during mealtime. Agree Neutral Disagree While staying at RMH, I had access to supportive resources through the Family Life Center. Agree Neutral Disagree The Family Life Team met with me to assess my family's needs. (Answer only if you were a guest for wo weeks or more. Leave black if you were a guest for less than two weeks.) Agree Neutral Disagree The Family Life Team connected my family to community resources during my stay. (Answer only if you were a guest for two weeks or more. Leave blank if you were a guest for less than two weeks.) Agree Neutral Disagree My child's health and well-being were positively affected as a result of our family being able to stay at RMH. Agree Neutral Disagree I felt supported by the RMH staff and volunteers. Agree Neutral Disagree House activities hosted by staff and volunteers helped to provide much-needed diversion during my stay at RMH. (ex. Art Cart, Mobile Market, Support Group, Hand and Paw) Agree Neutral Disagree I will take advantage of additional resources through RMH after check-out. (Answer only if you were a guest for two weeks or more. Leave blank if you were a guest for less than two weeks.) Agree Neutral Disagree Please tell us anything you would like for us to know about the impact the Ronald McDonald House had on you and your family.